Organizational Case Studies

Publication Title: 
Journal for Healthcare Quality: Official Publication of the National Association for Healthcare Quality

This article describes a process developed by Eastern Mercy Health System (EMHS), headquartered in Radnor, PA, to identify opportunities for quality improvement using defined outcome-based indicators in skilled nursing and long-term care (SN/LTC). The model is built on collaboration among the system's freestanding and hospital-based facilities; it includes a cyclical approach to the exchange of information.

Author(s): 
Denny, D. S.
Christian, V.
Nordan, V. N.
Therriault, M. F.
Publication Title: 
Health Care Management Review

A social network analysis of eighty-nine midlevel health care professionals showed that middle managers' strategic knowledge is positively associated with championing alternative ideas and synthesizing new information for upper management. In addition, the relationship between knowledge and middle management strategic activities in informal networks is moderated by the manager's social position.

Author(s): 
Pappas, James M.
Flaherty, Karen E.
Wooldridge, Bill
Publication Title: 
Australian Health Review: A Publication of the Australian Hospital Association

This paper presents a case study on an innovative Midwifery Refresher Program in the context of current midwifery workforce issues. The refresher program was developed specifically as a recruitment strategy to address a staffing crisis at the Mater Misericordiae Mothers' Hospital, a busy tertiary maternity hospital in Brisbane, Australia. Features of the program that contributed to its success include collaboration with an industry partner, high levels of clinical support for participants, flexibility for women with family responsibilities and low financial costs for all stakeholders.

Author(s): 
Flowers, Karen
Carter, Amanda
Publication Title: 
Journal of healthcare information management: JHIM

It had been almost a decade since the hospitals that make up the Daughters of Charity Health System (DCHS) had engaged in a formal information technology strategic planning process. In the summer of 2002, as the health system re-formed, there was a unique opportunity to introduce a planning process that reflected the governance style of the new health system.

Author(s): 
Hutsell, Richard
Mancini-Newell, Lulcy
Publication Title: 
Health Progress (Saint Louis, Mo.)

In a time of public scrutiny, it is paramount that Catholic health care organizations examine their commitments to their communities and effectively communicate community benefit activities to stakeholders-employees, physicians, patients, and the public. CHRISTUS Academy, a leadership development program at CHRISTUS Health, Irving, TX, conducted two studies regarding community benefit.

Author(s): 
Meyer, Donna
Wei, Raymond
Publication Title: 
Health Progress (Saint Louis, Mo.)

In April 2005, the American Nurses Association (ANA) awarded St. Joseph Hospital, Nashua, NH, its highest honor for excellence in nursing: "Magnet Recognition." The Magnet Recognition Program was developed by the ANA's American Nurses Credentialing Center in the early 1980s to recognize health care organizations that provide the best in nursing care and uphold the tradition of excellence in professional nursing practice. St. Joseph began pursuing Magnet status more than three years ago, starting with a number of enhancements to nursing practices.

Author(s): 
Duchene, Pam
Muhm, John B.
Publication Title: 
Medical care research and review: MCRR

This article evaluates the impact of the Centers for Medicare & Medicaid Services/Premier pay-for-performance demonstration project on performance improvement in three clinical areas in a multihospital health care system. The study compares a group of hospitals participating in this project against a control group of similar hospitals that did not participate. Although the incentives are extremely small, the findings show that participation in the pay-for-performance initiative had a significant impact on the rate and magnitude of performance improvement.

Author(s): 
Grossbart, Stephen R.
Publication Title: 
Health Progress (Saint Louis, Mo.)

In an effort to strengthen services for local immigrants, Catholic organizations throughout Ohio are turning to the newcomers' home countries to learn more about their culture and needs. The outreach has helped these ministries to address the challenges immigrants face and to provide services in a culturally appropriate way. This intensified focus on the newcomers' plight began in earnest in 2001, when three northeastern Ohio dioceses created a collaborative to address the social, pastoral, and legal needs of their "new neighbors".

Author(s): 
Corbin, Brian R.
Publication Title: 
Health Progress (Saint Louis, Mo.)

To a great extent, the continued success of Catholic health care organizations is dependent on the selection of co-workers and leaders who are committed to carrying on the organization's mission. The Sisters of Mercy Health System, St. Louis, uses three tools to help leaders be more consistent and objective in assessing employment candidates for organizational fit. The first tool involves behavioral-based interviewing, which looks at a candidate's potential for future behaviors based on his or her past behaviors.

Author(s): 
O'Toole, Brian
Publication Title: 
Health Progress (Saint Louis, Mo.)

Two Catholic health systems, the Daughters of Charity National Health System and the Sisters of St. Joseph Health System, came together to create St. Louis-based Ascension Health in 1999. A third organization, Carondelet Health System, then merged with Ascension Health in December 2002. Ascension Health is sponsored by four provinces of the Daughters of Charity, the Sisters of St. Joseph of Nazareth, and the Sisters of St. Joseph of Carondelet.

Author(s): 
Sr Barbara A Moore, null

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