Personnel Administration, Hospital

Publication Title: 
Health Progress (Saint Louis, Mo.)

In 1993, Sisters of Mercy Health System-St. Louis (SMHS), having asked itself what kind of employees it would need in the twenty-first century, established a Worker of the Future Task Force to develop tentative answers. The task force began by making projections concerning healthcare, studying the strategic plans of SMHS's members, and surveying its employees. It learned that the system should help workers see how change could benefit them.

Author(s): 
Hill, K.
Meyer, B.
Publication Title: 
Physician Executive

The failure of management is largely a failure to bring our whole selves to it. What parts of your self do you bring to your work? Do you bring only the management mind, only logic, only the company guidelines? Or do you bring your passions, your values, your soul, your deepest self? Do you react? Or do you respond? Letting go of what you think you know can be the first step to a creative and powerful response. Many of the tools we use in management can actually remove us from the experience and make it harder to respond. Reacting closes down options.

Author(s): 
Flower, J.
Guillaume, P.
Publication Title: 
Physician Executive

The failure of management is largely a failure to bring our whole selves to it. What parts of your self do you bring to your work? Do you bring only the management mind, only logic, only the company guidelines? Or do you bring your passions, your values, your soul, your deepest self? Do you react? Or do you respond? Letting go of what you think you know can be the first step to a creative and powerful response. Many of the tools we use in management can actually remove us from the experience and make it harder to respond. Reacting closes down options.

Author(s): 
Flower, J.
Guillaume, P.
Publication Title: 
The Health Care Manager

This article examines the salient aspects underlying effective volunteer programs in health care organizations. Volunteers are generally unpaid "employees" performing a variety of functions. Reasons for volunteering ranging from altruism to political are discussed. Considerations in establishing a good volunteer-to-organization fit are covered. Finally, motivational and reward considerations are explored.

Author(s): 
Pulich, Marcia
Publication Title: 
Hospitals & health networks / AHA

Some people call it the hardest job in health care, and hospitals are pulling out all the stops to make sure they choose the best nurse managers and then help them thrive.

Author(s): 
Thrall, Terese Hudson
Publication Title: 
Health Progress (Saint Louis, Mo.)

Administrators who model faith, which flows from an organization's values, will inspire employees and instill a sense of commitment. Actions that model faith include demonstrating hope and optimism, leading a prayer, discussing healing in biblical terms, and attesting to the importance of the ministry. If these behaviors are repeated at other managerial levels, ultimately employees will model them in their treatment of patients. In addition to faith, administration demands honesty, that is, a sharing of the whole story of an institution's activity.

Author(s): 
Cahill, P.
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